JMReid Group Blog

How to Pick Up on Rapport Cues that Other People Miss

Posted by John Reid on Dec 14, 2018 8:59:15 AM

Almost every conversation is an opportunity to build rapport. To do so requires the salesperson to listen harder for rapport cues.

Read More

Topics: trust, cooperation, conversation, mindfulness, sales, relationship, sales enablement

Why Sales Is as Much an Art as a Science

Posted by John Reid on Dec 6, 2018 7:00:38 AM

Why Sales Is as Much an Art as a Science

The following is adapted from Moving from Models to Mindsets.

Read More

Topics: sales, relationship, sales enablement

Storytelling in Sales: Whose story are we telling?

Posted by John Reid on Nov 26, 2018 11:29:53 AM

In sales, storytelling is all the rage right now.  In fact, from what we’ve seen, teaching storytelling to salespeople has significantly increased in the last five years. We all know there is power in stories, but did you know that listening to someone share an engaging story releases a chemical called “oxytocin” in your brain? Oxytocin is a chemical that relaxes a person and shows up “when we are trusted or shown a kindness, and it motivates cooperation with others,” (Zak, HBR “Why Your Brain Loves Story Telling” 2014). Since trust is critical for sales and storytelling builds trust, it’s natural to assume a link between storytelling and generating a sale.

Read More

Topics: sales, relationship, storytelling, sales enablement

Sympathy Gets a Bad Rap: The inauthenticity of empathy

Posted by John Reid on Aug 1, 2018 10:27:24 AM

Empathy has been a hot topic. Wherever you go in the learning space—from preschool to the boardroom—teachers and leaders are stressing the importance of empathy. The growing number of millennials in the workforce have changed the emotional make up of our corporate world. They are, rightfully, pushing for greater authenticity, meaning, and transparency from the companies they work with. This renewed focus on empathy, however, falls short of its optimistic intentions.

Read More

Topics: brain science, coaching, communication, leadership, change, resilience, trust, teamwork, vulnerability, high performing teams, cooperation, understanding, mindfulness, relationship

Eat or Like the Oatmeal – The Use of Leadership Authority

Posted by John Reid on Jul 6, 2018 12:00:00 PM

I met with a newly minted leader and long-time colleague, who is both highly collaborative and highly engaging. He cares about his people in a visceral way. I congratulated him on his promotion while warning him that there was the potential for him to fail due to a blind spot in his approach. I stated that he may fail the eat the oatmeal or like the oatmeal challenge.

Read More

Topics: brain science, coaching, communication, leadership, trust, teamwork, high performing teams, cooperation, understanding, learner engagement, sales, relationship

Act like a Child

Posted by John Reid on Jun 11, 2018 12:41:32 PM

Go to any office in America and you will probably hear about the childish behavior of some co-workers. Managers will express frustration that their direct reports are acting like children. The implication is that acting like a child is a problem because a child doesn’t play nice, doesn’t share, and has no initiative or accountability. This is an insult to children - since we can all learn a lot from our former selves.

Read More

Topics: brain science, coaching, communication, leadership, trust, vulnerability, listening, understanding, coaching and brain science, relationship

Challenger Selling Revisited

Posted by John Reid on Feb 12, 2018 9:39:25 PM

If Peter Drucker is the father of modern business then Dale Carnegie is its savvy uncle. The one who seems to have loads of insight and income, though you’re not exactly sure where either came from. His book “How to Win Friends and Influence People” has taught generations of salespeople how to be more likable, persuasive, and effective. At the very core of Uncle Dale’s method is relationship-building—in order to be successful, you need to be honest, engaged, and generally enjoyable to be around.

Read More

Topics: brain science, coaching, communication, insight, training design, sales, relationship

JMReid Group Blog

Fresh insights for a changing world

Want to tap into your participants' natural passions?  We should talk. Book some time with us here

What differentiates JMReid Group from all the other training companies?

  • We are learner-centric. They are the star of the show, not the facilitator.
  • We make learning authentic by understanding your context, culture, and strategy.
  • We stay current on neuroscience, social science, and psychology to bring you the latest and greatest thinking in the field.

Subscribe to Email Updates